Heel caps are rubber pieces that are used to protect the heel and extend the life of your shoes. They will often wear down over time and are designed to be replaced before they wear down to the heel.
As they're designed to be removed and replaced, on the odd occasion, they can come off. These are easily replaced by your local cobbler and are quite cost-efficient.
All shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment.
As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just reach out or chat with us live.